Anywhere365® Elevates Customer Experience with Intelligent AI Assistant, Through its Acquisition of Deepdesk

February 12, 2024

Anywhere365® Elevates Customer Experience with Intelligent AI Assistant, Through its Acquisition of Deepdesk

Deepdesk is Anywhere365®’s fourth acquisition together with software growth private equity investor, Bregal Milestone.

Anywhere365®, a global leader in Enterprise Dialogue Management software and a pioneer in customer service technology, today announced the acquisition of Deepdesk BV, a leading provider of AI Assistant technology. Through its solution Deepdesk AIx, it helps enterprises enhance their customer experience and communications capabilities through the use of both proprietary AI models and generative AI (“GenAI”). This strategic move further strengthens Anywhere365’s position in the market by integrating Deepdesk’s cutting-edge Intelligent AI Assistant technology.

Deepdesk’s AIx platform provides a GenAI tool for chat, email, and voice interactions. It empowers customer support agents with real-time knowledge during conversations. The acquisition accelerates Anywhere365’s journey toward AI-driven excellence in omnichannel communications. Anywhere365 aims to revolutionize customer experience across industries, leveraging the power of AI to solve complex challenges. From personalized interactions to efficient problem-solving, the Intelligent AI Assistant will be at the forefront of enhancing customer support and to considerably streamline internal and external dialogues across all functions.

Co-founders of Deepdesk, Robbert Dijkstra, Lukas Batteau, and Geert Jonker, along with the Deepdesk team, will immediately form the AI innovation hub at Anywhere365, empowering Anywhere365’s Dialogue Cloud, bringing extensive AI value to its customers and helping to strengthen its existing sales, product development and support capabilities. Anywhere365 will expand its country specific business units, with local presence in the USA, Canada, United Kingdom, the Netherlands, Belgium, Germany, France, Spain, Australia and Singapore.

Robbert Dijkastra, Co-Founder and CEO of Deepdesk, says:

After having the opportunity to work with Anywhere365 as a partner and seeing how our technologies aligned to offer a full suite of CX technologies, it was an easy choice for Deepdesk to become part of the Anywhere365 family. Joining Anywhere365 will enable us to focus on what we do best: develop innovative and industry leading AI solutions in the customer experience space. We look forward to further integrating this technology into the Anywhere365 platform to add even more value for all our customers. As a new part of the Anywhere365 family, we are excited to grow together and be part of a team that is providing a global, best in class Customer Experience technology.

Enrico Karsten, CEO of Anywhere365, adds:

We have been impressed by Deepdesk’s market-leading GenAI technology, as well as their outstanding commercial traction evidenced by winning blue-chip enterprise clients. Deepdesk has historically been a key partner of Anywhere365 and the technology is already integrated into our Dialogue Cloud offering. Bringing Deepdesk entirely into the Anywhere365 family will enable even stronger integrations and co-development, resulting in a superior value proposition for our customers enhanced by GenAI. We look forward to welcoming the Deepdesk team and working in partnership to further accelerate the growth of the group.

About Anywhere365

Anywhere365 is a leading provider of Enterprise Dialogue Management solutions, including Cloud Contact Center. Our aim is to empower voice and digital dialogues for organizations worldwide and to bring AI intelligence for increased productivity and effectiveness. Companies using the Anywhere365 Dialogue Cloud can enhance all customer interactions, ensure compliance in all communications, and optimize internal communication flows. Integrated within Microsoft Teams, Azure, and all CRM platforms, including Salesforce, Anywhere365 can consolidate all formal and informal business dialogue requests for any department within our customers' organizations. Anywhere365's products are award-winning, recognized by industry analysts, and trusted by over 2,000 global customers, ranging from mid-sized to large enterprises. Headquartered in the Netherlands, Anywhere365 also maintains regional offices across all continents. For more information, please visit www.anywhere365.io.

About Bregal Milestone

Bregal Milestone is a leading European software and technology growth private equity firm with c.€1.3 billion of capital raised since inception. The firm provides growth capital and strategic assistance to support market-leading technology companies. Bregal Milestone is part of Bregal Investments, a leading global investment platform with over €18 billion in assets under management. For more information, visit www.bregalmilestone.com or follow us on LinkedIn.

About Deepdesk

At Deepdesk we develop AI technology that is not aimed at replacing people, but to aid them. The focus of our technology is to make jobs less tedious by helping to eliminate repetitive tasks and the time spent searching for information. We focus our attention on empowering dialogues within companies and the Contact Center space, where we enable contact center agents working within voice and digital channels to reduce the amount of time they spend searching for the best response to a customer query, and the time they spend typing it. This leads to higher customer satisfaction scores, happier customers, and happier agents.

For more information visit www.deepdesk.com.

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LLPMIFIDPRU 8 Disclosure
April 2024

Introduction

The Financial Conduct Authority (“FCA” or “regulator”) in the Prudential sourcebook for MiFID Investment Firms in the FCA Handbook (“MIFIDPRU”) sets out the detailed prudential requirements that apply to Bregal Milestone LLP, (“Bregal” or the “Firm”). Chapter 8 of MIFIDPRU (“MIFIDPRU 8”) sets out public disclosure rules and guidance with which the Firm must comply, further to those prudential requirements.

Bregal is classified under MIFIDPRU as a small and non-interconnected MIFIDPRU investment firm (“SNI MIFIDPRU Investment Firm”). As such, the Firm is required by MIFIDPRU 8 to disclose information regarding its remuneration policy and practices.

The purpose of these disclosures is to give stakeholders and market participants an insight into the Firm’s culture and to assist stakeholders in making more informed decisions about their relationship with the Firm.

This document has been prepared by Bregal in accordance with the requirements of MIFIDPRU 8 and is verified by the Board. Unless otherwise stated, all figures are as at the Firm’s 31 December financial year-end.

Remuneration Policy and Practices

Overview

As an SNI MIFIDPRU Investment Firm, Bregal is subject to the basic requirements of the MIFIDPRU Remuneration Code (as laid down in Chapter 19G of the Senior management arrangements, Systems and Controls sourcebook in the FCA Handbook (“SYSC”)). The purpose of the remuneration requirements is to:

  • Promote effective risk management in the long-term interests of the Firm and its clients;
  • Ensure alignment between risk and individual reward;
  • Support positive behaviours and healthy firm cultures; and
  • Discourage behaviours that can lead to misconduct and poor customer outcomes.

The objective of Bregal’s remuneration policies and practices is to establish, implement and maintain a culture that is consistent with, and promotes, sound and effective risk management and does not encourage risk-taking which is inconsistent with the risk profile of the Firm and the services that it provides to its clients.

In addition, Bregal recognises that remuneration is a key component in how the Firm attracts, motivates, and retains quality staff and sustains consistently high levels of performance, productivity, and results. As such, the Firm’s remuneration philosophy is also grounded in the belief that its people are the most important asset and provide its greatest competitive advantage.

The Firm is committed to excellence, teamwork, ethical behaviour, and the pursuit of exceptional outcomes for its clients. From a remuneration perspective, this means that performance is determined through the assessment of various factors that relate to these values, and by making considered and informed decisions that reward effort, attitude, and results.

Characteristics of the Firm’s Remuneration Policy and Practices

Remuneration at Bregal is made up of fixed and variable components. The fixed component is set in line with market competitiveness at a level to attract and retain skilled staff. Variable remuneration is paid on a discretionary basis and takes into consideration the Firm’s financial performance as well as the financial performance of each business unit, and the financial and non-financial performance of the individual in contributing to the Firm’s success. All staff members are eligible to receive variable remuneration.

The fixed and variable components of remuneration are appropriately balanced: the fixed component represents a sufficiently high proportion of the total remuneration to enable the operation of a fully flexible policy on variable remuneration. This allows for the possibility of paying no variable remuneration component, which the Firm would do in certain situations, such as where the Firm’s profitability performance is constrained, or where there is a risk that the Firm may not be able to meet its capital or liquidity regulatory requirements.

Governance and Oversight

The Board is responsible for setting and overseeing the implementation of Bregal’s remuneration policy and practices. In order to fulfil its responsibilities, the Firm’s senior management:

  • Is appropriately staffed to enable it to exercise competent and independent judgment on remuneration policies and practices and the incentives created for managing risk, capital, and liquidity.
  • Prepares decisions regarding remuneration, including decisions that have implications for the risk and risk management of the Firm.
  • Ensures that the Firm’s remuneration policy and practices take into account the public interest and the long-term interests of shareholders, investors, and other stakeholders in the Firm.
  • Ensures that the overall remuneration policy is consistent with the business strategy, objectives, values, and interests of the Firm and of its clients.

The Firm’s remuneration policy and practices are reviewed annually by the Firm’s senior management.

Quantitative Remuneration Disclosure

For the financial year 1 January to 31 December 2023, the total amount of remuneration awarded to all staff was £8,002,731 of which £5,121,421 comprised the fixed component of remuneration, and £2,881,310 comprised the variable component. For these purposes, ‘staff’ is defined broadly, and includes, for example, employees of the Firm itself, partners or members, employees of other entities in the Bregal Group and secondees.

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