19 December 2019
Bregal Milestone, a pan-European private capital firm, has invested €40 million in Anywhere365, a leading Contact Center and Enterprise Dialogue Management solution provider. Anywhere365 will leverage Bregal Milestone’s strategic support and capital to accelerate its expansion through both organic growth and buy-and-build activities. The investment by Bregal Milestone is the sixth transaction out of its €400 million fund and marks the first transaction in the Netherlands.
Anywhere365 is an omnichannel Contact Center and Enterprise Dialogue Management platform that streamlines communications for global companies with complex customer service needs. It has more than 1,000 customers in 54 countries, including multinationals such as Philips, Royal Dutch Shell, Rabobank, Société Générale, Nestlé and specialized enterprises such as Swarovski, DHL and USG People. The Company is most known for its global Anywhere365 Dialogue Cloud, which uses AI, machine learning and Microsoft Azure to assess, route, and translate customer inquiries on all channels (web, chat, email, voice). By replacing legacy communications systems, Anywhere365 Dialogue Cloud drives higher customer satisfaction and increases workforce productivity. Anywhere365 maximizes the use of Skype for Business, Microsoft Teams and Direct Routing for Cloud Contact Centers and can be natively embedded within CRM and ITSM platforms, such as Dynamics CRM, Salesforce, and ServiceNow.
Gijs Geurts, Founder and CEO of Anywhere365:
“I am delighted by this collaboration that will enable further growth,” Geurts stated. “Bregal Milestone sees the potential of Anywhere365, given our track record of profitable growth of our on-premise and cloud-based Enterprise Dialogue Management solutions for Microsoft-centric contact center applications, as well as managing critical messaging and notifications from IoT devices.”
Cyrus Shey, Managing Partner at Bregal Milestone:
“We are proud to partner with Anywhere365 for this next phase of growth. With its flexible suite of applications and deep integration with Microsoft, we believe Anywhere365 is well positioned to capture this large and compelling market opportunity. We look forward to working with Gijs and his ambitious team to further develop their business and drive profitable growth.”
Anywhere365 was advised by HVG Law. Bregal Milestone was advised by Loyens & Loeff and Deloitte Financial Advisory.
Anywhere365 was founded on the belief that anyone within a business can be a Contact Center. That’s why it built the Anywhere365 Universal Contact Center for Skype for Business and Microsoft Teams. The vision of Anywhere365 is to reduce all unnecessary dialogues by offering a solution in which the right information reaches the right person at the right time, no matter the location. The Anywhere365 products including Dialogue Cloud Contact Center offerings are award-winning and found in 1,000+ of the largest international enterprises including 30+ Fortune 500 companies. Anywhere365 is headquartered in The Netherlands, with regional offices in Belgium, UK, USA and Canada.
About Bregal Milestone
Bregal Milestone is a growth capital firm managing a €400 million pan-European fund dedicated to making investments in high-growth European companies. The firm provides flexible capital solutions and strategic assistance to support market-leading companies across a wide variety of transaction situations. Targeted sectors include technology, technology-enabled consumer and business services, and healthcare. Bregal Milestone is part of Bregal Investments, which is an operating company of COFRA, with over €14 billion invested to date.